9.4 Creating a User-Reported Problem

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System-generated problems—critical errors generated internally to the database—are automatically added to the Automatic Diagnostic Repository (ADR) and tracked in the Support Workbench.

From the Support Workbench, you can gather additional diagnostic data on these problems, upload diagnostic data to Oracle Support, and in some cases, resolve the problems, all with the easy-to-use workflow that is explained in "Investigating, Reporting, and Resolving a Problem".

There may be a situation in which you want to manually add a problem that you noticed to the ADR so that you can put that problem through that same workflow. An example of such a situation might be a global database performance problem that was not diagnosed by Automatic Diagnostic Database Monitor (ADDM). The Support Workbench includes a mechanism for you to create and work with such a user-reported problem.

To create a user-reported problem:

1. Access the Support Workbench home page.

2. Under Related Links, click Create User-Reported Problem.

The Create User-Reported Problem page appears.

Creating a User-Reported Problem

This is a screenshot of the Create User-Reported Problem page. The main feature of the page is a table of issue types. The table has these columns: Select, Issue type, Description, and Recommended Advisor. There are four rows, each showing a different issue type. Under the Recommended Advisor column are names of available advisors. The listed issue types and corresponding Recommended Advisors are: System Performance (ADDM), Query Performance (SQL Advisor), Resource Usage (Memory Usage), and Other. Each issue type has a description in the Description column.

Above the table are two buttons: Run Recommended Advisor, and Continue with Creation of Problem. At the top right-hand corner of the page is a Cancel button.

3. If your problem matches one of the listed issue types, select the issue type, and then click Run Recommended Advisor to attempt to solve the problem with an Oracle advisor.

4. If the recommended advisor did not solve the problem, or if you did not run an advisor, do one of the following:
  • If your problem matches one of the listed issue types, select the issue type, and then click Continue with Creation of Problem.
  • If your problem does not match one of the listed issue types, select the issue type Other and then click Continue with Creation of Problem.
The Problem Details page appears.

5. Follow the instructions on the Problem Details page.

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